martes, 15 de diciembre de 2015

Starbucks


We went to Starbucks where the teacher asked us to carry a letter as we thought we would see that restaurants in 2050, many of us talk about how we imagined restaurants in the future.
They also asked us to do a drawing representing the teacher in an animal, draw it as a wolf and told him I represented so because he knew guiding a group, taught us many things and us and put in the field to see how we were doing us and how we react.

Forum


The forum was divided into 3 phases, the first phase 1 student of each group presented their experience of the assigned restaurant, among the restaurants were Camila's steak house, Mercao, Tavola, Alma Llanera and Panaviera. The second phase of the forum, the guests present their ideas about serving in Panama,  some of his views:
 1. Khadine Cordova (Professor UIP):
-Disadvantages Service to the customer.
-Lack of standards of care
-Lack of connection to the client
-Lack of communication between boss and employee.
-Lack of training on customer service.
2. Priscila Mislov (Sales Director of Hotel Holiday Inn Express):
-Panama Improved service in the last 19 years.
-Improvement of education in general.
-Fusion of cultures
 3. Jorge Chanis (food blogging - Blog El buen diente):
-No Good service in Panama
-Service Is not the same as development.
-Breaking Cultural phenomenon.
-No be afraid to demand for good service.
 4. Nelvin Gonzalez (Sommelier)
-Accustomed to 10% tip.
-Cultural shock.
 
We take a break for coffee break and interact with guests.
 Stage Three guests talk about strategic to improve service
 1. Priscilla Mislov:
-Training Staff.
-Feel love for your work. Labor instead of working.
-Sembrar Good service for future generations.
-Make The employee feel important.
 2. Jorge Chanis:
-Create An atmosphere of competitiveness.
-Create Restaurant associations in Panama.
-Provide Royalties.
-Training Heads as collaborators.
-Be Change agents.
-Plan Incentives
-Evaluate staff.
-Training Constant.
 3. Nelvin Gonzalez:
-Real salary increase after three months of work.
-Verbal motivations
 
Professor Carlos Alipi Dean of the UIP who added the following:
 -Lack of community integration.
-Lack of an association or council of tourism in Panama.
-Lack of development in service.
-Generate a change in attitude.
-Be A change agent.
-Have Greater commitment.
 
Finally were given a certificate to the guests. 

miércoles, 2 de diciembre de 2015

Hung Ho Essay



Introduction
The following essay is about the book called "Gung Ho!", Which is the management of a company, Gung Ho speaks of three great principles are: The spirit of the squirrel, beaver style and the gift of the goose.




This book shows how the organization as a business is essential for proper functioning of all areas apart also shows how in nature also has an excellent management of human and material resources, with the example of the squirrel can be seen as all work with the same goal, and when someone tries to attack them, all are protected, no one looks for a personal interest in the Beaver this style exercises control as these have a high degree of control their own destiny, beavers teach us that the leader is not the only one to make decisions without consulting the workers, it is good that as leader demos to meet workers decisions to be taken in the company and ask their opinion, could they have better plans than us and help us to improve, we should not think that we are giving the company workers in contrast with this got to stay working with enthusiasm over our plans is to make them feel important and useful.
The spirit of the goose in my opinion rather tells us that the enthusiasm that exists between individuals in a group thanks to congratulate per share well done or badly done.
I think if something is done wrong experience serves us for not addressing the same mistake in the future, but the fact, as it somehow say that was good but not true, gives enthusiasm to do it better the next time and not give up.
Peggy continued teaching him the gift goose and encouraging others to go ahead also stay together when there is no want to give the other to give and to encourage further progress. This is the gift that must exist in companies to continue producing effectively motivated each other, encouraging that is decaying on the road. Always stay together this is the gift that teaches us the goose, as we also apply them in our lives and the companies in which we are working, it is important to encourage the worker.





Conclusion
Everyone should have responsibility and initiative in any business, a sense of responsibility, we must consider that we are all equal and beavers do, have a goal as well as show the squirrels and a good attitude as the goose what shows, I think it is a great book that we realize how 3 simple things can change completely.











Balanced Scorecard


miércoles, 14 de octubre de 2015

Shopper´s Service Report



Last week I went to Hilton Restaurant so I was check every things and steps of service that Hilton has.